b'Internal Control EnvironmentOur internal control environment is bolstered by our Corporate Governance Code, which is enforced by the BOED, a Supervisory Board and an Audit, Risk and Compliance Committee. The Corporate Governance Code includes a strong Code of Conduct and Whistleblower Policy.Spotlight: Financial Statement RiskOnekeycomponentofourERMprogramisaddressingfinancialstatementrisk.Under the guidance of the BOED, the Finance Directorate and our Corporate Audit group, our Compliance and RiskFinance team is overseeing the implementation of rigorous controls to mitigaterisksassociatedwithgeneratingtheinformationthatappearsinourfinancialstatements.Todosowehaveidentifiedtherisksassociatedwiththesixmainfinancialstatementprocessesand developed a range of effective controls to mitigate them. As with other areas of risk management and control, we have been guided by the COSO and ISO 3100 frameworks. Bringingourfinancialstatementriskprogramuptoworld-classstandardsisamulti-yearprocess,which started in 2019. In 2020 we have successfully implemented the majority of the manual processes involved. After internal assessment and compliance testing, we plan to have the manual framework complete by the end of 2021, with automated processes to follow and planned for completion in 2023.39'