b'departure of external hired specialists and afinished,andrefineryoperationswereresumed.(thankfully brief) total lockdown. We achieved a safe and successful startup, No matter the size of the challenge, Staatsoliewith no major safety incidents.rose to the occasion, including taking over theWhile safety measures such as social activities of the main contractor ourselves. Thedistancing lowered daily productivity, and the TA was completed using our own workforceproject as a result ended up costing more and and local contractors we supervised.taking 30 days longer than originally estimated, Efforts included a catalyst change in the reactorwe are proud of the efforts of our people to of the hydrocracker and mechanical cleaningexecute a major Turn Around in the midstof heater tubes. After 70 days, the TA wasof the pandemic. 2020 KEY FOCUS: 2021 KEY FOCUS:Successful execution of the refinery Turn AroundOptimizing refinery efficiency by lowering operating despite challenges posed by the global pandemic;costs; increasing visibility of GOw2 and Total further formation and implementation of Marketingbranding; further optimization of Marketing process organization and processes; evaluation andimprovement, efficiency and effectiveness of upgrading of the GOw2 facilities and service stations;all departments; reduction in distribution costs; maximized marketing margins in attractive marketsexecuting Phase I of World Class Retail Network such as bunkering (VLFSO) despite challenges posedproject; further upgrading GOw2.by the COVID-19 pandemic.23'